IP and analog phone systems
GST sells, installs, configures and supports IP and analog phone systems from several brands.
GST Services
IP Telephony & VoIP
A phone solution tailored to your communications
GST sells, installs, configures and supports a range of IP and analog phone system brands. The offering includes essential business call-management functions, along with a choice of phones, headsets and telephone accessories.
Service details
Interactive voice response (IVR)
An IVR system greets callers and directs them through a voice menu to the right department or person.
Automatic call distribution (ACD)
ACD distributes incoming calls according to the configuration established for a group or call centre.
Conference bridge
A conference bridge lets several participants join the same telephone call.
Voicemail
GST provides voicemail and, for IP systems, voicemail-to-email delivery.
Phones and accessories
A selection of phones, wired and wireless headsets, and telephone accessories is available based on your needs.
Project context
Basic training on telephone equipment is included so users can become familiar with the common functions of the installed system.
Frequently asked questions
What is the difference between an IP and analog system?
An IP phone system uses the data network to carry communications, while an analog system uses traditional phone lines. GST sells, installs and supports both.
What is an IVR menu?
IVR is a voice menu that gives callers options, such as reaching a specific department.
What does ACD do?
Automatic call distribution, or ACD, routes incoming calls to members of a group according to the system configuration.
Can voicemail messages be sent by email?
Yes. This feature is available with the IP systems supported by GST.
Is phone training included?
Yes. Basic training on telephone equipment is included.
Related services
Let’s discuss your business communications
Planning to install, replace or configure a phone system? Tell the GST team about your project.
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