Privacy Policy

1. Scope of this policy

This policy explains how GST collects, uses, discloses, retains and protects personal information obtained through gstelecom.ca, including through the contact form.

2. Information we collect

When you complete the contact form, we may collect the information you choose to provide.

• First and last name
• Company name, if provided
• Work email address
• Telephone number, if provided
• Inquiry type or requested service
• The contents of your message
• Form language
• Consent and the date and time of the inquiry
• The IP address associated with the submission, for security and abuse-prevention purposes

3. How information is collected

Information is collected when you complete and submit the form or contact GST directly by email or telephone. Please do not include sensitive personal information in the message field.

4. How we use information

GST does not use information collected through this form to automatically subscribe you to marketing communications.

• Respond to your inquiry and communicate with you
• Understand your project and direct you to the appropriate service
• Follow up on our communications
• Protect the form against abuse and automated submissions
• Meet legal obligations and maintain records required for our operations

5. Consent

Before submitting the form, you must consent to GST collecting and using the information provided to respond to your inquiry and communicate with you. You may withdraw your consent, subject to applicable legal or contractual restrictions, by contacting us.

6. Disclosure and service providers

GST does not sell or rent personal information. We may disclose it to team members who need it to process your inquiry and to service providers that support our website and systems.

Some providers may process information outside Quebec or Canada. In that case, the information may be subject to the laws of the relevant jurisdiction. GST limits disclosure to the information required and takes reasonable measures to protect its confidentiality.

• SMTP2GO, used to transmit inquiries to GST by email
• Our hosting, database and technical infrastructure providers
• Technical support providers when their assistance is required

7. Retention and destruction

We retain information only for as long as reasonably necessary to respond to the inquiry, follow up on the relationship and meet applicable legal, accounting or administrative requirements. When it is no longer required, information is securely destroyed or anonymized where permitted by law.

8. Cookies, local storage and external services

The website currently uses no advertising cookies, marketing pixels or behavioural analytics tools. It uses browser session storage to temporarily remember that the introductory animation has already been displayed. This information does not identify you and normally disappears when the tab or browser is closed.

The website loads fonts through Google Fonts. Your browser may therefore send Google technical data such as your IP address and browser information. Links to Google Maps and LinkedIn take you to external websites whose privacy practices are governed by their own policies.

If GST later adds non-essential audience measurement, personalization or advertising tools, this policy and the consent mechanisms will be updated before those tools are activated.

9. Security

GST applies reasonable administrative, technical and organizational safeguards to protect information against loss, unauthorized access, misuse or improper disclosure. No electronic transmission or storage system can guarantee absolute security.

10. Your rights

Subject to the conditions provided by law, you may request access to personal information held by GST, ask that it be corrected, withdraw your consent or ask questions about its processing. You may also submit a complaint to the person responsible for the protection of personal information.

11. Person responsible for the protection of personal information

To exercise your rights or ask a question about this policy, contact the person responsible for the protection of personal information at GST.

12. Changes to this policy

GST may update this policy to reflect changes to its practices, service providers or legal requirements. The date of the most recent update appears at the top of this page.